Refund policy
Return & Refund Policy
At Knivora, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, items should:
- Be unused or only minimally used
- Be returned in their original packaging whenever possible
- Include all accessories and components
- Not show signs of intentional damage or misuse
Non-Returnable Items
Certain products cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
- Items damaged due to improper use
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
We'll arrange a replacement or full refund at no additional cost.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
Approved refunds are issued to your original payment method within 5–10 business days.
Return Shipping
If the return is due to our error or a defective product, we will cover the return shipping cost.
For returns due to customer preference, return shipping costs may apply unless otherwise stated.
For assistance, please contact: